FAQ

Frequently Asked Questions

Shipping

Do you offer free shipping?
Yes, every order ships free, with no minimum purchase required.

How long does delivery take?
Delivery takes 3 to 11 business days from order confirmation.

How do I track my order?
Once your order ships, you'll receive tracking information by email (if available for your shipping method).

Returns & Exchanges

What's your return policy?
You have 30 calendar days from delivery to request an exchange or return. The product must be unused and in its original packaging.

How do I start a return?
Email us at support@vittabeauty.store or call +51 904 800 475 with your order number and reason for the request.

Products

What temperature should I use for my hair type?
Fine hair: lower settings (around 160-180°C). Medium hair: 180-200°C. Thick or coarse hair: 200-220°C. Always start on a lower setting and increase gradually.

Are VITTA tools safe for color-treated hair?
Yes. Our ceramic and tourmaline ionic technology distributes heat evenly and helps reduce damage, making our tools suitable for color-treated and chemically treated hair when used at appropriate temperatures.

Do your tools work worldwide?
Yes, our devices feature dual voltage, so they work in most countries — check the specific product page for the exact voltage range.

Orders & Payment

What payment methods do you accept?
We accept PayPal through our secure checkout.

Can I change or cancel my order?
Contact us as soon as possible at support@vittabeauty.store — we can make changes only if the order hasn't shipped yet.

Still need help?

Reach out to us at support@vittabeauty.store or +51 904 800 475 and we'll get back to you as soon as possible.